Terms of Service

These Terms of Service govern your use of deployhavenhq.com (the “Service”). The Service helps you plan a curated festival trip and provides itinerary guidance based on the information you provide. By using the Service, you agree to these Terms.

1) What the Service Provides

  • Trip-planning and itinerary guidance for a festival experience based on your preferences and requests.
  • Suggestions, schedules, and practical recommendations designed to help you organize your trip.

The Service does not guarantee availability of tickets, hotels, venues, or transportation. Any bookings or purchases (if you choose to make them) are handled by third parties subject to their own terms.

2) What the Service Does Not Provide

  • Legal, medical, tax, or immigration advice.
  • A promise that an itinerary will be suitable for all circumstances (including health, mobility, or personal risks).
  • Delivery of services by the operator in place of third-party vendors (tickets, accommodation, tours, transport).

3) User Responsibilities

  • Provide accurate, complete information when making trip-planning requests.
  • Review itinerary suggestions and confirm details (times, locations, prices, and requirements) with relevant venues and service providers.
  • Use the Service lawfully and not to request or provide content that violates applicable law or third-party rights.

If you submit personal data to us to support planning, you are responsible for ensuring you have the right to share it with deployhavenhq.com for this purpose.

4) Eligibility and Request Expectations

You represent that you are legally able to use the Service and make trip-planning requests. We may limit or refuse requests if they are unclear, impossible to fulfill, or violate these Terms.

Planning outcomes depend on information provided by you and external factors such as schedules, venue rules, and third-party availability.

5) Limitation of Liability

To the maximum extent permitted by Ukrainian law, deployhavenhq.com and its employees, contractors, and partners are not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

We do not guarantee that itinerary suggestions will achieve any particular result or remove all risks associated with travel. Your travel decisions remain your responsibility.

6) Consumer Information, Contract Terms, and Dispute Handling (Ukraine)

If you are a consumer in Ukraine, before and in connection with the sale or organization of services online, we provide required consumer information and ensure an accessible pathway for consumer complaints, claims, and disputes.

For distance/electronic contracting, the site provides the legally required contract information and ensures you can access contract terms before placing an order.

Legal citations (Ukraine):

  • Закон України «Про захист прав споживачів» (№ 3153-IX)
  • Закон України «Про електронну комерцію» (№ 675-VIII)
  • Закон України «Про захист прав споживачів», Стаття 13. Право споживача на інформацію про продукцію, Стаття 19. Вимоги до договору, який укладається поза торговельним чи офісним приміщенням, або дистанційного договору.

For dispute resolution, please contact us using the contact details in the footer. We will review your request and respond within a reasonable time.

7) Privacy and Personal Data

The Service may process personal data (for example, to prepare your itinerary). Our privacy disclosures and the legal basis for processing comply with Ukrainian personal data protection requirements.

Legal citation: Закон України «Про захист персональних даних» (№ 2297-VI).

8) Electronic Marketing and Consent

Where commercial electronic messages require consent, we will rely on your consent and provide an opportunity to withdraw it as required by law.

Legal citation: Закон України «Про електронну комерцію» (№ 675-VIII).

9) Language

If we serve customers in Ukraine, we provide key consumer-facing information in Ukrainian. We may also provide an English version.

Legal citation: Закон України «Про забезпечення функціонування української мови як державної».

10) Changes to These Terms

We may update these Terms to reflect changes in the Service or legal requirements. The updated version will be posted on this page. Your continued use of the Service after changes become effective means you accept the updated Terms.